The facility sees
SubmittedThe facility describes what it saw, adds photos and says whether the generator is still running. The report is logged with a reference number.
250+generator locations on one board
500 mcheck-in radius: the technician has to be at the generator
3connected apps: facility portal, operations console, field app
1activity trail per fault, shared by all three
Follow a fault from the generator room to the closed ticket
Pick a stage. See what the facility sees, what operations sees and what the technician does at that moment.
Operations sees
A new issue lands in the Unassigned queue with the site, generator and issue type already filled in.
The technician does
Nothing yet. The job is not on anyone’s phone until it is assigned.
One record, built for the three people who touch it
For facilities
Report it once. Watch it get fixed.
A facility team reports a fault in a minute: what they noticed, a photo, and whether the generator is still running. Then they follow every stage until they confirm the fix themselves.
- A photo of the issue is required; a short video is optional
- See the technician’s name, the due date and the current stage
- Edit or delete a report until the maintenance team picks it up
- Confirm the fix, or reopen the issue if the problem is still there
For operations
One board for every site and every technician.
Supervisors see unassigned, assigned, in-progress, escalated and awaiting-confirmation issues across all locations, and act from the same screen.
- Assign by region and workload, with a due date and a note for the technician
- A Reassignment Requests tab: read the technician’s reason, then reassign or assign it back
- Answer an escalation from the issue, without a phone call
- Overdue issues are flagged and every issue carries its full history
- Fuel purchases, fueling, outages and facility records sit in the same console
For technicians
Everything for the job, in one app.
Accept the job, navigate to site, check in at the generator, work through the steps and check out. The location check stops work being logged from the wrong place.
- Check-in and start-work only work inside the 500 m radius
- Photos from the camera or gallery, repair notes, parts used, and a timer that pauses on hold
- Ask for a hold, an escalation or a reassignment, with a reason
- Finish with no signal; the report syncs once the facility has confirmed
The small things that decide whether a system gets used
Locations that point the right way
Facility coordinates come from a Ghana Post GPS digital address or are entered by hand, so navigation and the check-in radius use the right place.
Proof the technician was there
Check-in and start-work are blocked unless the phone is within the radius of the generator.
Finish the job without signal
Completing a job is saved on the phone and sent when it reconnects. Decisions such as accept or escalate go to the server first, so everyone sees the same thing.
Photos at both ends
Facilities attach evidence when they report. Technicians add photos from the camera or gallery as they work.
Hold, escalate, reassign
Technicians ask and supervisors answer. The technician’s reasons stay internal; the facility only learns that cover is being arranged.
The right technician
The picker lists region matches first, then availability, then current workload.
The facility has the last word
An issue closes only when the facility confirms the fix. If the problem is still there, it goes back.
Roles and an audit trail
Roles and permissions control who can do what on the operations console, and activity is recorded in an audit trail.
Before you ask
Which phones does the field app run on?
The field app is built for Android.
Does it need mobile data all the time?
No. Working through a job, taking photos and writing repair notes happen on the phone. Accepting, starting, holding, escalating, reassigning and syncing the final report need a connection, because the server confirms them first. Completing a job is the exception: it can be done offline and is sent when the signal comes back.
Can a facility see why a technician asked to be reassigned?
No. The facility is told that the maintenance team is arranging another technician. The technician’s own reasons stay with operations.
Who can see what?
Each facility sees only its own issues, generators and photos. On the operations side, roles and permissions control access, and an audit trail records activity.
See Gencare on your own sites.
Tell us how many generators and locations you run, and we will walk you through the facility portal, the operations console and the field app.
emmagbin@gmail.com · 0249273086